MissionMed Institute

Privacy Policy

Last updated: June 15, 2026

This Privacy Policy explains how MissionMed Institute collects, uses, shares, and protects information when you use our websites, accounts, programs, forms, course materials, clinical placement inquiry workflows, Arena, Matrix, ExamPrep, Mission Residency, USCE services, and related tools.

1. Who We Are

MissionMed Institute operates educational programs and digital services for medical students, IMGs, residency applicants, exam-prep students, and clinical placement inquiries. You can contact us at info@missionmedinstitute.com.

2. Information We Collect

We may collect your name, email, phone number, country, training stage, school or program information, exam history, graduation year, application history, specialty interests, visa-related information you choose to provide, payment records, account credentials, support requests, form submissions, uploaded files, videos, audio, notes, assignments, quiz activity, Arena or Matrix activity, device information, analytics, cookies, and communications with our team.

3. Mission Residency, ExamPrep, And USCE Information

For Mission Residency and ExamPrep, we may process application materials, interview preparation notes, exam-prep performance, live-session participation, recordings, homework, and coaching history. For USCE or clinical placement inquiries, we may process rotation interests, availability, documents, coordinator notes, offer status, payment status, confirmation status, and related communications.

4. Arena, Matrix, And Account Data

Arena, Matrix, dashboards, and related tools may store account identity, progress, XP, streaks, mode history, notes, MEDPASS progress, quiz or drill attempts, saved preferences, authentication events, and technical logs used to operate and improve the services.

5. Payments

Payments may be processed through WooCommerce, Stripe, Zelle, invoices, or other approved payment providers. We may store order records, product enrollment, payment status, refunds, invoices, plan status, and transaction identifiers. We do not intentionally store full card numbers on MissionMed Institute systems when payments are handled by third-party payment processors.

6. Email, SMS, And Communications

We may use your information to send account messages, enrollment updates, support replies, payment notices, scheduling messages, program reminders, course updates, marketing communications, and SMS or phone communications when you provide a number or otherwise consent. You may opt out of promotional messages where required by law.

7. Cookies, Analytics, And Advertising

Our site may use cookies, pixels, analytics tools, embedded media, performance tools, fraud prevention, security monitoring, and advertising or measurement services. These help us operate the site, remember preferences, understand traffic, protect accounts, improve pages, and measure campaign performance.

8. How We Use Information

We use information to provide services, manage accounts, process payments, deliver courses, review files, support clinical placement inquiries, personalize coaching, operate Arena and Matrix, communicate with you, prevent fraud, maintain security, improve products, comply with legal obligations, and document business operations.

9. How We Share Information

We may share information with service providers that support hosting, WordPress, WooCommerce, Stripe, email, SMS, analytics, storage, video, scheduling, security, customer support, and operations. For USCE or clinical placement inquiries, information may be shared with coordinators, placement partners, sites, or other parties reasonably needed to evaluate or coordinate an inquiry. We may also share information when required by law, to protect rights and safety, or as part of a business transfer.

10. Uploaded Files

Uploaded files may include sensitive educational, application, exam, identity, or clinical-placement materials. Please upload only what is needed for the service. We use reasonable safeguards, but no online system is perfectly secure.

11. Retention

We retain information for as long as needed to provide services, manage accounts, document payments, comply with legal or tax obligations, resolve disputes, improve products, and support legitimate business operations. Retention periods vary by data type and service.

12. International Users

MissionMed Institute serves users from the United States and other countries. Your information may be processed in the United States or by service providers in other locations. By using the services, you understand that privacy laws may differ from those in your country.

13. Your Choices And Requests

You may request access, correction, deletion, or export of certain personal information by contacting us. We may need to verify your identity and may retain information where legally required or reasonably necessary for payments, security, disputes, or business records.

14. Children

MissionMed Institute services are intended for adults and professional students, not children under 13. We do not knowingly collect personal information from children under 13.

15. Changes To This Policy

We may update this policy as services, laws, or operations change. The posted version applies after the listed update date.

16. Contact

Privacy questions and requests may be sent to info@missionmedinstitute.com.